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Coordonnées de l’agence

Unique Brussel Customer Care
Boulevard Adolphe Max - Adolphe Maxlaan 21
1000 BRUSSEL
T +32 (0)2 227 34 90
E brussels-customercare@unique.be

Customer Expert for a web-app in Brussels (m/f)

Résumé

Localité ETTERBEEK
Niveau de formation Bachelier Professionel
Heures par semaine Inconnu
Type d'emploi Option contrat fixe
Numéro de vacance 1245629_FR

À propos de la fonction

We are looking to build a team of rock stars to provide quality support in our Greenlight location in Brussels. We need people with strong communication and problem-solving skills, who don’t shy away from in-person interactions.

You’ll be expected to help on-board new driver-partners, provide exceptional support, and quickly adapt in an ever-growing business. You will work as a consultant for Uber on a contract basis with the potential for an extension based on your performance.

What? ?you’ll? ?do :

  • Deliver 5-star, in-person support to our partners
  • Walk drivers through onboarding and all of the tools to be successful
  • Deliver an experience and get driver partners excited about driving on the platform
  • Stay on the top of policies and procedures
  • Work with the Driver Operations team to make our processes even better

Ce que nous offrons

Perks :

  • The rare opportunity to change the way the world moves. We're not just another social web app, we're moving real people and assets and reinventing transportation and logistics globally
  • Sharp, motivated co-workers in a fun office environment
  • Each day there is a food delivery service for free
  • You’ll be working on a MacBook that you can also use for personal use
  • Each month you’ll have €60 credits for personal transport

Exigences de l'emploi

What? ?you’ll? ?need :

  • Excellent communications skills (English and French, Dutch is highly useful)
  • Empathetic: Empathy towards driver partners and willingness to help them
  • Demonstrated background in solving complex customer problems
  • Customer support team management experience strongly preferred
  • A problem solver. You’re ready to tackle complex customer problems without hesitation
  • A mentor. You're able to guide and coach your team to improve performance effectively
  • Independent. You’re ready to manage a GL while balancing multiple priorities
  • Analytical. You use metrics and data to guide and drive your decisions

À propos de la société

We're finding better ways for cities to move, work, and thrive.

Trouvez une agence d'Unique dans votre région

A la recherche de travail ou de personnel compétent ? Alors Unique est votre agence d’intérim spécialisée dans le recrutement et la sélection de personnel permanent et temporaire. Le focus d’Unique est principalement mis sur les services Office, Customer Care, Finance, Technicum et les Ressources Humaines. Unique compte plus de 40 agences en Belgique, il y en aura certainement une près de chez vous. Regardez nos offres d’emploi.

n° d’agrément : VL VG. 566/BUO | BRU 00218-406-20121108 00218-405-20121108 | WAL W.INT.031 W.RS.31 W.SO.31

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