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Coordonnées de l’agence

Unique Brussel Customer Care
Boulevard Adolphe Max - Adolphe Maxlaan 21
T +32 (0)2 227 34 90

Customer Service Representative (h/f)


Niveau de formation Universitaire / Master
Heures par semaine Inconnu
Type d'emploi Option contrat fixe
Numéro de vacance 1248659_FR

À propos de la fonction

The Customer Service Representative, reporting to the Senior Lead, Customer Service, provides maximum customer satisfaction by efficiently managing:

  • the customer portfolio of his/her business or region
  • all internal customer service related processes in close cooperation with his/her internal customers like Sales, Technical Services, Logistics, Marketing and Credit & Control 


  1. Act as prime contact person for the customers of his/her portfolio
  2. Ensure timely delivery of correct product to his/her customers, manage back order situations and propose alternative solutions where possible
  3. Manage (receive, register, follow-up and report) all complaints received from his/her customer and ensure a professional and pro-active feedback to the customer
  4. Monitor the price and contract management process by keeping the overview of the prices active for his/her customers and ensure that they are correctly registered into the system
  5. Manage all issues related to pricing errors in liaison with the Credit & Control department and the sales team
  6. Keep track of sample deliveries to his/her customers and follow-up on customer feedback
  7. Give commercial support to the sales team
  8. Timely and accurately ensure all ISP operational activities
  9. Ensure back-up activities for the Sr Lead Customer Service

Ce que nous offrons

Our client offers a fun culture with recognition, formal training, and career growth opportunities. You will be working in a green environment and modern offices. 

In addition, you will receive a competitive salary, meal vouchers and a full range of other fringe benefits once your fixed contract is signed.

Exigences de l'emploi

As a Customer Service Representative, you possess following assets:


  • University degree or equivalent
  • At least 3 years of experience in an international customer support position
  • Fluent English & French and good oral and written knowledge of another European language – Dutch is a plus
  • PC literate: sufficient knowledge of PC and network and standard packages used under Windows
  • Analytical capabilities, able to interpret reportings, listings, numbers and forecasts


  • Has a passion for the customer (customer-focused)
  • Commercial attitude
  • Excellent communication skills
  • Stress resistant
  • Team player
  • Dynamic, creative and assertive
  • Performance and quality driven
  • Flexible and able to work in a changing environment

À propos de la société

Our client is a leading global provider of protection solutions. The company designs, develops and manufactures a wide range of health-care protection solutions that meet the ever-changing needs and demands of our markets and industries. 

Trouvez une agence d'Unique dans votre région

A la recherche de travail ou de personnel compétent ? Alors Unique est votre agence d’intérim spécialisée dans le recrutement et la sélection de personnel permanent et temporaire. Le focus d’Unique est principalement mis sur les services Office, Customer Care, Finance, Technicum et les Ressources Humaines. Unique compte plus de 40 agences en Belgique, il y en aura certainement une près de chez vous. Regardez nos offres d’emploi.

n° d’agrément : VL VG. 566/BUO | BRU 00218-406-20121108 00218-405-20121108 | WAL W.INT.031 W.RS.31 W.SO.31

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