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Contactgegevens kantoor

Unique Vilvoorde
Leuvensesteenweg 248
1800 Vilvoorde
T +32 (0)2 257 20 40
E vilvoorde@unique.be

Customer Care Officer (m/v)

Samenvatting

Tewerkstelling DIEGEM
Opleidingsniveau Bachelor Professional
Uren per week 38
Dienstverband Tijdelijk lange opdracht
Vacaturenummer 1279532_NL

Over de functie

1. Pre-Order activities
To handle all customer enquiries by phone, email or via Sales Representatives in a professional way. Act as a professional and reliable first contact at all times in order to guarantee maximum customer satisfaction & loyalty. This includes product information, price requests, product availability & other.

2. Order management activities
Provide a dedicated follow-up of order handling issues in a consistent and timely matter. Assure high-quality customer solutions and communication for backorder situations and any order or delivery related activity.

3. After Sales Support
Handle various & dedicated tasks and assure a high quality level service to all internal and external customers. The nature of the different tasks varies from basic operational tasks to dedicated responsibilities which require specific knowledge & training.

This includes:

  • follow-up of repair and special orders
  • follow-up & administrative handling of delivery, return and price issues
  • answer & handle customer calls
  • provide product information
  • manage activity of demo material & samples
  • follow-up & proactive communication of backorders
  • proactively co-operate with our internal sales divisions
  • Manage and follow-up customer contracts
  • Create and communicate price lists and price offers correctly

4. Reporting & continuous improvement 

  • Handle Correct & professional reporting on Customer care actions, issues & activities.
  • To take proactive & reactive qualitative actions to continuous improve Customer Care processes.
  • Maintain consistent and direct reporting line with Customer Care Manager on a daily level.
  • Handle and follow- up different tasks and priorities within agreed timelines.
  • Engage actively to different training programs & take ownership to develop, learn and grow as a core team Customer Care Member.

Standards of performance: 

  • customer satisfaction for all requests: to provide in due time the customer with the most complete answer
  • consistently work to be accurate in your day to day job
  • positive team-player with solution focused attitude and eager to win

Wat wij bieden

Tijdelijke lange opdracht van 6 maanden (kans op verlenging)

Een zeer boeiende en afwisselende functie. 

Functie eisen

Professional experience 

  • MBO/HBO graduated (NL)
  • Degree of secondary school / Bachelor (BE)
  • Minimum experience in Customer Service and/or Sales Support of 2 years.
  • SAP and Sales Force knowledge is an added value Necessary skills
  • Good knowledge of MS Office, specifically Word & Excel
  • experienced with complaint handling process on an operational level
  • Genuine interest in medical sector
  • Strong verbal and written communication skills

Knowledge
fluent Dutch, French (if applicable) and English (spoken & written)

Personality

  • pro-active, customer oriented and taking up responsibility
  • stress resistant & mature attitude
  • analytic skills
  • organization and follow-up skills
  • Strong oral and written communication skills
  • Real team player
  • Able to work in a complex and changing environment
  • Precise and process driven
  • Curious, eager to learn and win
  • Long term relation commitment
  • Knowledge of process improvement

Over het bedrijf

Medische sector 

Zoek een Unique kantoor in de buurt

Op zoek naar werk of geschikt personeel? Dan ben je bij Unique aan het juiste adres. Unique is het uitzendbureau gespecialiseerd in het werven en selecteren van vast en tijdelijk personeel. De focus ligt binnen Unique op Office, Customer Care, Finance, Technicum en Human Resources. Met meer dan 40 kantoren in heel België is er altijd een Unique-kantoor in de buurt. Bekijk de vacatures.

Erkenningsnr: VL VG. 566/BUO | BRU 00218-406-20121108 00218-405-20121108 | WAL W.INT.031 W.RS.31 W.SO.31

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