Over de functie
1. Pre-Order activities
To handle all customer enquiries by phone, email or via Sales Representatives in a professional way. Act as a professional and reliable first contact at all times in order to guarantee maximum customer satisfaction & loyalty. This includes product information, price requests, product availability & other.
2. Order management activities
Provide a dedicated follow-up of order handling issues in a consistent and timely matter. Assure high-quality customer solutions and communication for backorder situations and any order or delivery related activity.
3. After Sales Support
Handle various & dedicated tasks and assure a high quality level service to all internal and external customers. The nature of the different tasks varies from basic operational tasks to dedicated responsibilities which require specific knowledge & training.
- follow-up of repair and special orders
- follow-up & administrative handling of delivery, return and price issues
- answer & handle customer calls
- provide product information
- manage activity of demo material & samples
- follow-up & proactive communication of backorders
- proactively co-operate with our internal sales divisions
- Manage and follow-up customer contracts
- Create and communicate price lists and price offers correctly
4. Reporting & continuous improvement
- Handle Correct & professional reporting on Customer care actions, issues & activities.
- To take proactive & reactive qualitative actions to continuous improve Customer Care processes.
- Maintain consistent and direct reporting line with Customer Care Manager on a daily level.
- Handle and follow- up different tasks and priorities within agreed timelines.
- Engage actively to different training programs & take ownership to develop, learn and grow as a core team Customer Care Member.
Standards of performance:
- customer satisfaction for all requests: to provide in due time the customer with the most complete answer
- consistently work to be accurate in your day to day job
- positive team-player with solution focused attitude and eager to win
Wat wij bieden
Tijdelijke lange opdracht van 6 maanden (kans op verlenging)
Een zeer boeiende en afwisselende functie.