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IK SOLLICITEER DIRECT

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Contactgegevens kantoor

Unique Mechelen
Graaf Van Egmontstraat 27
2800 Mechelen
T +32 (0)15 45 10 77
E mechelen@unique.be

Customer service representative | Eng & Russian

Samenvatting

Tewerkstelling RUMST
Opleidingsniveau Bachelor Professional
Uren per week 39
Dienstverband Optie vast contract
Vacaturenummer 1208974_NL

Over de functie

• Process incoming orders and enquiries from external and internal customers.

• Build a strong relationship with customers to be able to handle calls/mails relating to service failure/recovery and support services.

• Ensure to act in compliance with the philosophy of Customer Support Excellence

• Book/retrieve/amend orders and provide customers with immediate order confirmation and order updates.

• Respond to customer’s request for information in a proactive manner. • Inform the customer of all services to ensure the optimum service is selected to meet the customer’s needs.

• Provide price quotations on customers’ demand.

 • Work closely with all departments to ensure customer satisfactions are met.

• Ensure all shipped parts are invoiced at month end and a maximum of the packed parts are shipped.

• Make sure all necessary documents are complete and handed over to the third party logistics partner to guarantee a smooth delivery to the customer. If problems occur, act swiftly with all involved parties to implement the appropriate recovery plan at a minimal additional cost.

Wat wij bieden

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Functie eisen

Knowledge, Skills and Experience

• Desirable: experience in an international Customer Service environment and or in a commercial position.

• Bachelor or likewise through experience.

• Fluent English/Russian language skills both written and spoken. Other European languages are an asset. Good level of PC skills and past CRM tool usage is a benefit

• Analytical mindset, teamplayer, detailed, flexible, innovative

Over het bedrijf

Our client is an international company that is specialised in the distribution of diesel engines. 

Zoek een Unique kantoor in de buurt

Op zoek naar werk of geschikt personeel? Dan ben je bij Unique aan het juiste adres. Unique is het uitzendbureau gespecialiseerd in het werven en selecteren van vast en tijdelijk personeel. De focus ligt binnen Unique op Office, Customer Care, Finance, Technicum en Human Resources. Met meer dan 40 kantoren in heel België is er altijd een Unique-kantoor in de buurt. Bekijk de vacatures.

Erkenningsnr: VL VG. 566/BUO | BRU 00218-406-20121108 00218-405-20121108 | WAL W.INT.031 W.RS.31 W.SO.31

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