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Contactgegevens kantoor

Unique Leuven
Diestsevest 32
3000 Leuven
T +32 (0)16 29 20 00

Customer Service Representative NL//EN in Zaventem


Tewerkstelling HAREN (BRU.)
Opleidingsniveau ASO Algemeen Secundair Onderwijs
Uren per week 38
Dienstverband Optie vast contract
Vacaturenummer 1257515_NL

Over de functie

Job Summary of the customer service representative:

- Extensive direct email/ phone contact with customers, sales representatives, warehouse and product managers.
- Issues RMA’s (return material authorization numbers) over the intranet, Internet, fax requests and telephone for customers.
- Issue credit notes for returns for credit
- Works closely with other departments including Operations to resolve shipping discrepancies, Finance and Sales to solve claims.
- Follows up orders with carriers
- Handle all shipping claims: errors from warehouse, errors from carriers and errors from vendors
- Contact point for all questions from sales to warehouse
- Responsible to request freight quotes for large shipments Request RMA numbers for repairs for customers: both in warranty as out of warranty (quotes and order to be processed) and follow up repairs for customers

Wat wij bieden

At our client:

You will find a young, international, multi-cultural, challenging and dynamic fast-paced environment We value teamwork and personal creativity, and pride ourselves on always encouraging our employees to express themselves We offer a high level of autonomy and endless opportunities to build your professional future We welcome native speakers from all European countries, Eastern Europe and Scandinavia

Functie eisen

Your profile as a customer service representative:

- Excellent verbal and written communication skills in Dutch and English. Any other language will be considered as a plus
- Good computer skills
- Team player, Pro-active and initiative taking
- Work independently with minimal supervision
- Friendly, motivated personality who likes to work in an International environment
- You are a born problem solver. You like to support your international colleagues/ customers and to solve their problems.
- Focus on Customer Care, Total Quality and Innovation

Over het bedrijf

Our client is a worldwide leader in offering the industry’s best AIDC, point-of-sale, communications, physical security and emerging technology solutions.

Zoek een Unique kantoor in de buurt

Op zoek naar werk of geschikt personeel? Dan ben je bij Unique aan het juiste adres. Unique is het uitzendbureau gespecialiseerd in het werven en selecteren van vast en tijdelijk personeel. De focus ligt binnen Unique op Office, Customer Care, Finance, Technicum en Human Resources. Met meer dan 40 kantoren in heel België is er altijd een Unique-kantoor in de buurt. Bekijk de vacatures.

Erkenningsnr: VL VG. 566/BUO | BRU 00218-406-20121108 00218-405-20121108 | WAL W.INT.031 W.RS.31 W.SO.31

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