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Contactgegevens kantoor

Unique Leuven
Diestsevest 32
3000 Leuven
T +32 (0)16 29 20 00
E leuven@unique.be

Customer Service Team leader (m/v)

Samenvatting

Tewerkstelling ZAVENTEM
Opleidingsniveau Bachelor Professional
Uren per week 39
Dienstverband Optie vast contract
Vacaturenummer 1261878_NL

Over de functie

The Customer Service Team is imperative for the successful delivery of products and services, as well as regular support, both during pre-buying as well as after the order has been placed. Customer Service comprises two roles defined below.

 

Customer Service Team Member The processes managed by the Customer Service Team Members include the following:

• Provide first line product support by providing help to customers using products and services;

• Quoting standards and customized products;

• Order entry of standards and customized products, including order acknowledgements;

• Quoting and order entry of advanced customization projects, 'Assembly Service' and 'Customer Specific Accessories' should be done together with the Enclosure Application Specialist, EAS;

• Manage delays by sending customers revised order confirmations; • Complaint handling;

• Follow up on overdue invoices;

• Process administrative tasks. In the communication with a customer, it is important to bear the following in mind:

• Communicate courteously with the customer by phone, e-mail and letter;

• Learn about products and services and keep up to date on new product developments and changes;

• Adhere to Customer Service procedures;

• Be aware of warranties and sales conditions.

 

Team Leaders (additional tasks)

Team Leaders in Customer Service will also handle the tasks listed above, plus: 

• Supervision of a team of Customer Service Staff;

• Meeting with ERP key users to discuss possible improvements in the customer service area;

• Be involved in staff recruitments and appraisals;

• Train staff to deliver a high standard of customer service;

• Make sure processes are handled in the right way.

Wat wij bieden

* You will work at the sales department

* You will travel 1 quarter to the Nederlands for a training. The headquarter is based in the Nederlands.

* Attractive salary

Functie eisen

* You have a first experience as Customer Service

* You can manage team of 2 persons

* You speak Dutch & French

* You have a Technical aptitude

Over het bedrijf

Our client is an international company located in Zaventem.

Zoek een Unique kantoor in de buurt

Op zoek naar werk of geschikt personeel? Dan ben je bij Unique aan het juiste adres. Unique is het uitzendbureau gespecialiseerd in het werven en selecteren van vast en tijdelijk personeel. De focus ligt binnen Unique op Office, Customer Care, Finance, Technicum en Human Resources. Met meer dan 40 kantoren in heel België is er altijd een Unique-kantoor in de buurt. Bekijk de vacatures.

Erkenningsnr: VL VG. 566/BUO | BRU 00218-406-20121108 00218-405-20121108 | WAL W.INT.031 W.RS.31 W.SO.31

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