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Contactgegevens kantoor

Unique Leuven Customer Care
Diestsevest 32
3000 LEUVEN
T +32 (0)16 66 00 20
E CVLeuvenCustomerCare@unique.be

Helpdeskmedewerker - IT (m/v)

Samenvatting

Tewerkstelling ZAVENTEM
Opleidingsniveau ASO Algemeen Secundair Onderwijs
Uren per week 38
Dienstverband Optie vast contract
Vacaturenummer 1106628_NL

Over de functie

- Integrated in a team , you will give support in first line to customer users for IT related problems or requests via Self Service Tickets, phone or email.
- After an accurate identification of the request or the cause of the user's problem, you solve the incident if possible and if needed you make a escalation to second level support group.
- You follow the tickets you are in charge of and take care of the backlog in order to guarantee our contract agreements.
- By your professionalism, you will insure the promotion of the services of our IT service desk to the customer users.

Wat wij bieden

- A friendly work environment.
- We offer a full-time contract with a competitive salary and excellent fringe benefits.
- Beside that we also offer you the opportunity to grow within our organization and this with the proper trainings.
- A challenging, attractive career path within a large IT company.

Functie eisen

- You speak Dutch and French with a good knowledge of English.
- You have a passion for IT and you like to share your knowledge with others to solve their IT problems
- You are flexible and willing to eventually work on holidays, week-ends and nights in shifts.
- A first experience in a customer service in the IT sector is a plus
- You have a good knowledge of hardware, operating systems Windows (Linux is a plus) and Microsoft Office with a basics of networks and telecommunication (TCP/IP)
- You are structured and able to fast find the source of the problem
- You are ready to work in Brussels and its neighborhood

Over het bedrijf

Our client is a leading supplier of IT infrastructure services.

Zoek een Unique kantoor in de buurt

Op zoek naar werk of geschikt personeel? Dan ben je bij Unique aan het juiste adres. Unique is het uitzendbureau gespecialiseerd in het werven en selecteren van vast en tijdelijk personeel. De focus ligt binnen Unique op Office, Customer Care, Finance, Technicum en Human Resources. Met meer dan 40 kantoren in heel België is er altijd een Unique-kantoor in de buurt. Bekijk de vacatures.

Erkenningsnr: VL VG. 566/BUO | BRU 00218-406-20121108 00218-405-20121108 | WAL W.INT.031 W.RS.31 W.SO.31

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