Customer Services and Administration Officer FR/NL
Description de fonction
For the support of the Finance & Administration department, we are actively looking for a Customer Services and Administration Officer with following profile:
✓ Obtained degree: You have a Bachelor degree or equivalent by experience
✓ Languages: You are fluent in Dutch and French (spoken and written) with a good knowledge of English.
✓ MS Office: You have a very good knowledge of MS Office (Outlook – Excel – Word - PowerPoint)
Job description:
Main tasks:
• As a customer services officer you are the direct contact person for our customers
• Manage and ensure response of all incoming phone calls and customer service inquiries
• Collect all sales orders from customers and introduce those orders in our ERP system (Oracle)
• Responsible for the follow-up of orders from A to Z
• Gather all information necessary to start the return/credit note procedure - complaints
• Manage the commercial conditions granted to specific customers
• Follow-up sale orders issues between us and the warehouse
• Manage the stock loadings for new products
• Responsible for the samples and inventories
• Analyze & report business results and market data to Management
• Deliver administrative support to the Sales Manager – Retail products and Business Lead - Hospital products
• Change or adapt prices in Oracle
• Responsible for certain tasks of the monthly closing process
Profil
Ideal profile:
• You have a first proven experience in a similar role
• You have strong communication skills
• You have a good knowledge of Excel and like working with numbers
• You like to work in team and don’t hesitate to help others
• You are not afraid to work in a growing company and a dynamic, changing environment
• You are stress-resistant
• An experience in the pharmaceutical industry is a plus together with a knowledge of Oracle or other ERP system
Offre
What we offer:
• As Customer Services Officer you will be working in a dynamic and international environment.
• You will have a permanent contract and flexible working hours with the possibility of working partially from home.
• The position offers to the candidate an attractive salary package including a motivating variable remuneration (bonus) and other extra-legal advantages:
o Monthly reimbursement of costs
o Meal vouchers of 8€/working day of which 6,91€ paid by the company
o Group insurance (pension plan and invalidity)
o Hospital insurance
o Monthly transportation allowance
o Mobile phone subscription
o Laptop
o Eco-cheques
o Yearly sector bonus according to JC200
• Nr of yearly holidays: Legal holidays: 20 / compensation days: 9 (pro rata starting date)
Information
A pharmaceutical company