Events Administrator
Description de fonction
Scope :
The person will support the Events Coordinator in managing event registrations, responding to participant inquiries, and ensuring a smooth registration and invoicing process. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks under pressure.
Main duties
- Manage the events mailbox: respond to inquiries, resolve issues, and ensure timely follow- up - Handle individual and group registrations for different events - Issue invoices and send payment reminders - Process credit notes and handle both full and partial refunds - Register exhibitors
Profil
Skills and competencies - Excellent spoken and written English; additional languages are a plus - Proficient in Microsoft Office (Word, Excel, Outlook); comfortable learning with database - Good with numbers; basic knowledge of accounting processes is an advantage - Excellent customer service skills and ability to work effectively with a wide range of individuals and teams - Strong listening skills and the ability to communicate clearly and politely in writing - Detail-oriented, with strong time management and prioritisation abilities - Able to remain calm and focused under pressure - Capable of working independently with minimal supervision - Friendly, approachable, and professional demeanour - Fast learner with a proactive attitude - Excellent problem-solving skills
Training Provided - CRM system: how to manage registrations under Events module - Basic accounting workflows: understanding invoices, credit notes, and refund processes - Membership structure: learning the different membership types and how they interact with event pricing or access
Offre
Schedule Work schedule: 5 days per week Initial training: 1 month from start date Post-onsite role: Candidate will maintain the event mailbox during and after the congress period, as inquiries continue
Salary 2200€ - 2500€ bruts/mois + CR 10€ (8,91€ ER – 1.09€ EE) + Remboursement transport domicile-lieu de travail Télétravail possible Allocations télétravail le cas échéant
Information
International Association in Brussels