IT Helpdesk Support (Part-Time)
ETTERBEEK 1040
Option contrat fixe
Bachelier Académique
20 heures par semaine
3 000 - 4 000 €/mois
Description de fonction
- Respond to IT support requests via the ticketing system or through phone/MS Teams
- Evaluate support requests and determine their urgency
- Handle straightforward issues or escalate more complex cases to senior colleagues when necessary
- Deliver high-quality support either remotely or on-site, depending on the case
Profil
- 1–2 years of experience in a similar or equivalent role
- Excellent knowledge of Windows 11 and Microsoft Office 365, especially MS Teams
- Strong troubleshooting skills for typical PC/laptop issues: network/software settings, printing, Wi-Fi, screen sharing, A/V, etc.
- The ability to diagnose and resolve technical issues independently
- Good communication skills to clearly interact with users, understand their needs, and explain solutions
- A customer-oriented mindset: friendly, empathetic, patient, and problem-solving
- Fast learning ability and strong attention to detail
- Fluency in English; additional European languages are a strong asset
Offre
- Location: Brussels (on-site only)
- Contract: 3–6 month interim contract, with the possibility of a full-time permanent position
- Start Date: Early August
- Salary: Up to €4,000 gross/month (full-time equivalent)
- Working Time: 50%–60% (approx. 19h45 to 23h42/week)
- Schedule: Ideally every weekday, either mornings or afternoons
Information
Our client is located in Brussels.
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