Membership and Customer Care Coordinator
Description de fonction
"Your go‑to partner for seamless membership support and outstanding customer care "
: 1. Membership Database Management • Maintaining an accurate, secure and GDPR compliant member database, ensuring information stays up to date and duplicates are merged. • Managing membership types, pricing rules, groups, and access rights within Odoo. • Managing automated communications for new and renewed members. 2. Membership Applications, Renewals & Dues Administration • Managing the entire renewal cycle, including reminders. • Approving/validating new membership applications and monitoring renewal status. • Issuing/creating invoices, managing payment follow up, reconciling payments, updating records accordingly and tracking dues across multiple channels (credit card, bank transfer, payment gateways such as Stripe). 3. Member Communication & Customer Care • Acting as the first point of contact for all enquiries by email or phone. • Ensuring timely, professional responses, within organisational SLAs (e.g., within 48 hours). • Managing membership confirmations, renewal acknowledgements, and personalised updates. 4. Reporting, Analytics & Dashboards • Generating monthly membership reports, showing growth, retention, turnover, and financials. • Producing lists and exports for committees, governance, event marketing, or elections. • Using dashboards to track the membership lifecycle and revenue.
Profil
Excellent spoken and written English; additional languages are a plus Proficient in Microsoft Office (Word, Excel, Outlook); comfortable learning with database Good with numbers; basic knowledge of accounting processes is an advantage Excellent customer service skills and ability to work effectively with a wide range of individuals and teams Strong listening skills and the ability to communicate clearly and politely in writing Detail-oriented, with strong time management and prioritisation abilities Able to remain calm and focused under pressure Capable of working independently with minimal supervision Friendly, approachable, and professional demeanour Fast learner with a proactive attitude Excellent problem-solving skills Training Provided
CRM system: how to manage registrations under Events module Basic accounting workflows: understanding invoices, credit notes, and refund processes Membership structure: learning the different membership types and how they interact with event pricing or access
Offre
You will work in a young, dynamic, international company in the field of communication
Information
Communication Company