Membership and Customer Care Coordinator

"Your go‑to partner for seamless membership support and outstanding customer care " 

: 1. Membership Database Management •    Maintaining an accurate, secure and GDPR compliant member database, ensuring information stays up to date and duplicates are merged.  •    Managing membership types, pricing rules, groups, and access rights within Odoo.  •    Managing automated communications for new and renewed members.  2. Membership Applications, Renewals & Dues Administration •    Managing the entire renewal cycle, including reminders.  •    Approving/validating new membership applications and monitoring renewal status.  •    Issuing/creating invoices, managing payment follow up, reconciling payments, updating records accordingly and tracking dues across multiple channels (credit card, bank transfer, payment gateways such as Stripe).  3. Member Communication & Customer Care •    Acting as the first point of contact for all enquiries by email or phone.  •    Ensuring timely, professional responses, within organisational SLAs (e.g., within 48 hours).  •    Managing membership confirmations, renewal acknowledgements, and personalised updates.  4. Reporting, Analytics & Dashboards •    Generating monthly membership reports, showing growth, retention, turnover, and financials.  •    Producing lists and exports for committees, governance, event marketing, or elections.  •    Using dashboards to track the membership lifecycle and revenue.